Shipping policy
Shipping Policy
Processing Times
Orders are processed within 2–4 business days. You’ll receive a confirmation email once your order has shipped. Please note that processing times may be slightly longer during launches, sales, or holidays.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
- Standard Shipping: 3–7 business days
Please note that delivery times are estimates and not guaranteed.
Local Delivery (Raleigh)
If you’re local to Raleigh, you have the option to select local delivery at checkout. You’ll receive an email or text when you're package is delivered.
Shipping Delays
Once your order has shipped, it is in the hands of the carrier. We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.
Lost or Stolen Packages
Stay in Touch is not responsible for lost or stolen packages once they are marked as delivered. If your package is missing, we recommend contacting the shipping carrier directly. If you need help, feel free to reach out—we’re happy to point you in the right direction.
Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Questions
If you have any questions about your order or shipping, reach out anytime at cat@stayintouchraleigh.com.